Our customer service is best in class

At PROCOR our philosophy is not that companies do business with companies, but that people do business with people. This is simple enough, but often times ignored in the real world. Since 1994, the PROCOR Industrial team has focused on servicing our customers as they would want to be serviced. We are passionate about what we do and strive to respond to your needs on a real time basis. We know that you are under pressure….You often times have more RFQ’s to process than there is time in the day. By partnering with the PROCOR team, we ease your workload by providing you with consolidated quotations within hours. Our order fulfillment department is benchmarked by the shortest lead-times, on-time delivery and order accuracy. Anything short of 100% in all three categories is unacceptable.

Your cost savings are two-fold

We achieve total cost savings through leveraging our supplier base that totals over 9,500 companies. We continually work with these partners to ensure that we bring you the absolute lowest direct cost for the parts that keep your plant running efficiently. Secondly, we consolidate your purchases so that the logistics costs from our warehouse to your plant are at the lowest level possible. This combined model of reducing your direct and indirect costs for your MRO needs brings both your department and overall plant significant and measureable cost savings.

I buy my parts locally now. Why should I switch to PROCOR?

Many manufacturing operations believe that, because they are purchasing locally, they are receiving the lowest cost for their spare parts. Unfortunately, this is many times untrue. Many local MRO suppliers believe that they are the only option for local manufacturing plants. As a result, they become “comfortable”, which generally means they increase their prices, have longer delivery times and do not respond to customer service issues in a timely manner. At PROCOR, we utilize our volume purchasing of spare parts to lower the overall cost of each item for our customers. We operate at a very high level of efficiency enabling us to price our products at very low profit margins. And we are never “comfortable” which makes us 100% focused on delivering your parts and answers on time.

Technology + Passionate People = Amazing Achievement

PROCOR Industrial’s proprietary software and inventory management technology allows our people to provide our customers with measurable performance achievement and cost savings. Our on-time delivery standard is best in class yielding results near 100%. We provide our customers with regular order status reports, EDI capabilities, electronic cataloging and annual cost savings reports. Through this marriage of technology and passion PROCOR delivers the results you expect and more.

100% Order Accuracy

Our goal at PROCOR Industrial is for 100% of the products that we ship to our customers to be exactly what was specified on their purchase order. In order to achieve this, all of the parts that you place on order with PROCOR are shipped from the manufacturer to our warehouse where they are unpacked and evaluated to ensure that all of the specifications are correct. They are also checked to make sure that no visible damage was incurred in transit to our warehouse. Finally, they are repacked in quality, export compliant packaging so that they arrive to your factory in perfect condition. This level of care and attention to detail are not common, but at PROCOR Industrial they are standard operating procedure.